Woollahra Council is committed to providing the best possible customer service and values your feedback. Understanding and handling complaints plays an important role in helping us improve our services and better respond to the needs of our community.
We’ve created a draft Complaints and Unreasonable Complainant Policy, which sets out how we handle complaints fairly, efficiently, and effectively. We invite you to provide feedback on the draft policy by completing the form below.
The policy aims to:
- Provide timely and consistent responses to complaints
- Strengthen public trust and confidence in Council services
- Support ongoing improvement across all areas of Council.
It also offers guidance for staff and outlines how we manage situations where complainant behaviour becomes unreasonable.
We welcome feedback from all members of our community. Please take a moment to review the draft policy and share your thoughts by Thursday 14 August 2025.
View the draft Complaints and Unreasonable Complainant Policy.
